Wiseguard / FAQ

Questions, answered plainly.

How the score works, what removal actually involves, what happens to your data, and what you get for your subscription.

Getting started

How does Wiseguard calculate my Exposure Score?

Your Exposure Score is a single 0–100 number (lower is safer) that measures how much of your personal information is publicly exposed. Wiseguard scans hundreds of data brokers, search engines, social platforms, and known data leaks, counts every listing that ties your real name to your address, phone, or relatives, and converts that into the score. It re-scans weekly and tracks the full history so you can watch your exposure trend over time.

How long does it take to see results?

Your first scan finishes in about 30 seconds and your Exposure Score appears immediately. Opt-out requests go out the same day; most brokers confirm removal within 7 to 30 days depending on how quickly they process requests. You see each request move from submitted to removed in the dashboard as it lands.

What do I need to provide to start?

An email address is enough for the first scan. Filing removals needs the details brokers actually index (your name, current and prior addresses, and phone numbers) because a request without them cannot be matched to the listing.

Does it work outside the United States?

Removal coverage is strongest in the US, where the broker ecosystem is largest. Call screening, aliases and breach monitoring work anywhere. GDPR erasure requests are supported for members in the EU and UK.

Removal

How many data broker sites does Wiseguard request removal from?

Opt-outs are requested across 208 data-broker and people-search sites, and the monitored list keeps growing. Every site is re-checked on a schedule, because brokers routinely re-list data they have already removed.

What happens when a broker re-lists me?

The weekly re-scan catches it and a fresh request is filed automatically. You see the re-listing and the new request in the dashboard; you do not have to do anything.

Can you remove me from Google results?

Where a result points at a broker listing, removing the listing removes the result once Google re-crawls. For pages Wiseguard cannot have taken down, it files Google's own removal request for personal information and tracks the outcome.

Some brokers refused. What then?

A small number of sites resist or slow-walk requests. Those stay in the queue, are re-filed on a cycle, and are shown to you as unresolved rather than quietly dropped. Escalation to a specialist is included in your plan.

Aliases & screening

Will email and phone aliases work with two-factor authentication?

Yes. Aliases forward to your real inbox and number, so verification codes arrive normally. The site only ever stores the alias, which means you can retire it later without losing access to the account.

What does Lumen actually say on a call?

It identifies itself as a screening assistant, asks who is calling and why, and declines to confirm or provide any personal detail. Genuine callers are put through; anything that fails verification is ended and logged with a transcript and a risk score.

Can I still receive calls from numbers I have not saved?

Yes. Screening does not block; it answers first. A caller who states a plausible reason gets connected. You can also whitelist numbers, or turn screening off for a window.

What happens to an alias when I retire it?

Delivery stops immediately and the address or number is never reissued. Mail sent to it after that point is rejected at the door, so a leaked alias becomes worthless to whoever bought it.

Privacy & data

Do you sell or share my data?

No. Not aggregated, not anonymised, not with partners. Subscription revenue is the only revenue in the business, and the funding terms do not permit data licensing.

What do you store, and for how long?

The email or phone number you scan is encrypted at rest and kept so we can run the scan, show your report, and improve matching. Match results are kept while they are needed to file and confirm a removal, then dropped. Transcripts persist until you delete them, and deletion is permanent. Nothing is ever sold or shared.

What happens to my data if I cancel?

Your account and its records are deleted within 30 days of cancellation. Removal confirmations are exportable before then, so you keep the paper trail.

Billing

Is Wiseguard a good DeleteMe or Incogni alternative?

Those services handle broker removal only. Wiseguard covers removal and adds call screening, email and phone aliases, breach alerts, and an Exposure Score you can track, at $14/mo, or $10/mo billed annually, with no per-service add-ons. The pricing page has the full side-by-side.

What makes Wiseguard different from other privacy tools?

Most tools stop at a report. Wiseguard acts: it files the opt-outs, answers the unknown calls, issues the aliases, and re-checks everything on a schedule, then shows the result as one number that should keep falling.

Can I cover my family?

Yes. One plan covers up to 5 people, each with their own score, aliases and removal queue. Members do not see each other's records.

How do refunds work?

Cancel in one click at any time. Annual plans are refunded pro rata, and a first subscription purchase is covered by a 30-day money-back window. The refund policy has the exact terms.

Still stuck? Contact our customer support team. A person answers, usually within a few hours.

Nothing left to wonder about

Take back your privacy.